45 containers in cell guide

Claims Procedure

Damage check prior to collecting the cargo

  • The driver should check the cargo for damage prior to collection from the terminal.
  • If an apparent damage is detected, the driver should request for a damage/recheck report and make sure that the damage report is countersigned by Transfennica’s representative in the port.
  • It is highly recommended that the driver takes pictures of the damaged cargo at the terminal.
  • Please note that Transfennica Ltd cannot accept a claim without a damage/recheck report specifying the damaged cargo issued prior to taking delivery of the cargo at the terminal.

Damage notification

  • Transfennica Ltd should be hold responsible in writing latest within three (3) days after delivery of the cargo together with a copy of the signed damage/recheck report.
  • All damage notifications should be addressed to the claims department: claims@transfennica.com
  • After the claims notification, Transfennica Ltd will start investigations and will respond once the investigations have been finalized.

Repair invoice

  • In order for Transfennica Ltd to complete the case file, a repair estimate including a detailed breakdown must be provided upon request.
  • Depending on the claim amount and circumstance of the claim, Transfennica Ltd will reserve the right to instruct a surveyor to inspect the claimed damage.

Upon written acceptance from Transfennica Ltd an invoice for the agreed costs together with a copy of the original invoice (from the repair shop) can be sent to our head office in Helsinki for payment.

Transfennica Ltd

Uudenmaankatu 20 B